Frequently asked questions.
Booking, payment, and appointment information.
Which appointment should I choose?
Choose New Patient or Returning Patient. Adult cleaning: ‘Cleaning - Reset’ for new guests or ‘Cleaning - Refresh’ for returning guests. Ages 12 and under: ‘Kids Cleaning - Refresh.’ Signature Whitening: ‘Whitening - Shine.’ Cleaning and whitening together: ‘Cleaning And Whitening Combo.’ For sensory-friendly care, customize your visit, then continue to booking. Contact our team to arrange myofunctional consultations, touch-ups, or aligner consultations.
Do you take insurance?
We don’t accept or bill insurance directly. Our approach puts prevention and your individual needs first, and insurance coverage doesn’t always align with that approach. We accept HSA and FSA funds and provide a superbill for you to submit to your insurance provider. We cannot guarantee reimbursement.
Do you replace my dentist?
We complement your dentist by focusing on prevention, comfort, and education between dental visits.
Why do you use ozone water?
We use ozone water before and during your Guided Biofilm Therapy cleaning. Your hygienist adapts the process to your oral health and comfort needs.
Is Guided Biofilm Therapy as effective as a traditional cleaning?
GBT is designed to thoroughly remove biofilm while feeling gentler than a traditional scale and polish. Your hygienist assesses your gums and adapts your care to what your mouth needs that day.
What happens during my first visit?
We discuss your goals, history, and comfort needs, assess your oral health, and explain your next steps.
What if I am anxious about dental appointments?
Tell us what helps. We can slow down, explain each step, and take breaks.
What is DECODE³²™?
DECODE 32™ saliva testing kits and oral care products for adults and kids are in development. DECODE Pets is a separate upcoming range. You can book your cleaning or another available service without testing.
Do you offer care for kids?
Yes. Oral Reset Kids offers gentle cleaning and education for children 12 and under.
Do you offer care for neurodivergent guests?
Yes. We offer sensory-aware options with more choice, clear communication, and a pace that respects individual needs.
Different needs. Individual care.
Care shaped by your health, life stage, and daily habits.
Men: make room for prevention.
Tell us about bleeding gums, changes in breath, sensitivity, or dryness. Bring your questions and a list of medications and supplements.
Your assessment guides your cleaning and home routine. Some medicines can cause dry mouth, so changes are worth discussing with your care team. Your plan is based on your findings, not a one-size-fits-all schedule.
Women: care through life’s changes.
Hormonal changes during your cycle, pregnancy, and menopause can affect your mouth and gums. The Office on Women’s Health explains how these stages may bring changes such as gum irritation or dry mouth.
Share pregnancy, hormonal changes, medications, and new discomfort with your coach. Your assessment guides care and any dental or medical follow-up.
Kids: confidence starts with comfort.
Growing smiles deserve their own conversation. Oral Reset Kids offers gentle cleaning and age-appropriate guidance for children 12 and under. Let us know what helps your child feel safe, including sensitivities to sound, touch, tastes, or unfamiliar surroundings.
Ask about brushing and building a routine. We explain care at your child’s level, with sensory-aware support and a pace that respects their needs.
Braces & aligners: protect your investment.
Brackets, wires, and aligner attachments create areas that are harder to clean. Plaque and food left around braces or trapped beneath aligners can increase the risk of cavities, inflamed or bleeding gums, and white spots caused by mineral loss in the enamel. Those white spots are different from surface stains and may remain after treatment.
Professional cleanings remove buildup, help manage surface staining, and give us a chance to check your gums and spot concerns early. They work alongside daily brushing, cleaning between your teeth, and caring for your aligners as directed.
Some guests benefit from more frequent cleanings during treatment. We recommend your timing based on your gum health, buildup, cavity risk, and home routine, in coordination with your dentist or orthodontist. Your adjustment visits don’t replace professional cleanings. Tell us about bleeding, sensitivity, or changes in tooth color so we can help you take the next step.
Make your next visit yours.
Choose your comforts first, then book the appointment you need.